PlaytimeVOD is not a subscription service. You will NEVER be charged a recurring billing Fee or a Monthly Fee for using our service.
Due to the nature of how downloads are processed, the customer is responsible for ensuring their order is correct before purchasing videos or content from PlaytimeVOD.
If you have any billing questions including a fraudulent charge with your credit card, refunds on a case by case basis, please contact our billing partner CCbill, Via live chat https://support.ccbill.com/ or call them at 1-888-596-9279
Exchanges will only be given if a video is faulty or defective upon receipt. Notify us within 15 days if your video is faulty or defective.